Device Configuration & Setup
- Venue Registration PIN Login
- How to Edit Payment Terminal Names
- Payments Batching & Payout Implications
- Connecting the PAX to Wifi
- Connecting the Sunmi to Wifi
- Connecting the Debit Terminal to the Internet
Users & Cashiers
Backend Portal Reporting
- Statements Overview (Pin-Debit)
- Decline Logs
- Batch Summary
- Discrepancy Summary
- Terminal Status Report
- Deposit Reconciliation Report
Reconciliation
Processing Transactions
- How to Batch Out QD4's and QD2's
- How to Run a Batch Report on PAX A920
- Steps for Completing a Debit Purchase using a PAX device
- Steps for Completing a Point of Banking (POB) Purchase
- How to Run a Credit Transaction
- ACH Delivery States and Their Meanings
Troubleshooting
- Confirming Transaction Status on Dejavoo Debit Device
- How to tell if a Customer's Card was Charged
- How do I Log into the Payments App if I get Logged Out?
- What to do if a Transaction is Not Showing in Reports
- What does the POSaBIT Gateway Error mean?
- Resetting your POSaBIT Password
Frequently Asked Questions
- How to Run a Transaction on a Q2 Payments Device
- Q2 Payments Device FAQ's
- How do I batch out my terminal?
- What does a "Comm Error" mean on the Sunmi device?
- What do I do if transactions are timing out in the final stage?
- How do I perform a full or partial software download on the Dejavoo Debit Terminal?